Dubai Metro Train

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Help, Lost Property and Accessibility

Lost something on the metro? Call RTA on 800 9090, use the feedback option in the S'hail app or email ask@rta.ae. Below: how to report lost items, accessibility on the metro, Wi-Fi and other ways to contact RTA.

Lost propertyAccessibility

Lost property

  1. Tell station staff straight away if you are still in the station: give the time, the train direction and the carriage.
  2. Report it to RTA: 800 9090, the S'hail app (More, then Feedback), ask@rta.ae, or an RTA customer happiness centre (for example Deira, Al Barsha, Al Twar, Al Manarah, Al Kifaf or Umm Ramool). The service is free.
  3. Keep your reference number. RTA follow-ups usually take between 3 and 10 days.

Lost your nol card? See how to block and refund it.

Accessibility

Wi-Fi and phones

The Dubai government lists the metro among public transport places with free Wi-Fi, which requires a UAE mobile number to log in.

Contact RTA

Phone800 9090
Emailask@rta.ae
AppS'hail (journey planning, feedback, nol)
In personRTA customer happiness centres and metro ticket offices

Dubai Metro Train is an independent guide and cannot handle complaints, refunds or lost items. Contact RTA directly.

Frequently asked questions

I left something on the Dubai Metro. What do I do?

Report it to RTA as soon as possible: call 800 9090, use the feedback option in the S'hail app, email ask@rta.ae or visit an RTA customer happiness centre. Give the station, train direction, time and a description of the item.

Is the Dubai Metro wheelchair accessible?

Yes. Stations have lifts large enough for wheelchairs and tactile guidance paths, every carriage has a wheelchair space near the doors, and announcements are both audio and visual. People of determination travel free with a personal nol card.

Is there free Wi-Fi on the Dubai Metro?

The Dubai government lists the metro among transport facilities with free Wi-Fi, which needs a UAE mobile number to log in. Coverage and speed vary, so do not rely on it for downloads.

What is the RTA phone number?

800 9090 (RTA call centre, from within the UAE).

Lost nol card

Block and refund your card.

Rules and fines

What is allowed on board.

How to use the metro

Step by step for visitors.

Reviewed 1 October 2026.

Sources: Gulf News – reporting lost items to RTA (Jul 2024) · Khaleej Times – accessibility on Dubai transport (Jan 2024) · RTA – Personal nol card service · Dubai.ae – free Wi-Fi · RTA – About nol card. See how we verify.