How to report a lost or stolen card
- Report it immediately: 800 9090 (RTA call centre), the RTA website, a smart kiosk or the nol Pay app.
- RTA blocks (blacklists) the card within 48 hours. It is not responsible for money used before the block.
- Choose a cash refund (collect within 30 days) or a balance transfer to another registered card (valid 180 days). Approval takes about 4 days.
Which cards can be refunded?
| Card | Lost or stolen |
|---|---|
| Personal (Blue) | Yes: block, refund or replacement with the balance |
| Silver or Gold, registered to your mobile | Yes: block and refund |
| Silver or Gold, anonymous | No |
| Red Ticket | No |
Tip: register your Silver or Gold card to your mobile number, so you can recover the balance if you lose it.
Damaged or faulty card
Report damaged or faulty cards the same way. A faulty personal card is replaced free within 30 days of issue; after that, a replacement fee applies and the balance is transferred to the new card 4 working days after approval.
Expired nol card
nol cards are valid for 5 years. Blue cards show the expiry date; for Silver and Gold, check at a ticket machine or office. An expired card works until its balance runs out but cannot be topped up. Refund forms for unwanted cards are available at metro ticket counters.
Lost something else on the metro?
See lost property and help for how to report items left on a train or in a station.
Frequently asked questions
Can I get my money back if I lose a Silver nol card?
Only if the card was registered (linked to your mobile number). Anonymous Silver and Gold cards and Red Tickets cannot be refunded or replaced.
How long does a nol refund take?
The card is blocked within 48 hours of your report, and the refund is approved in about 4 days. Cash refunds must be collected within 30 days; a balance transfer to another registered card stays valid for 180 days.
What happens when my nol card expires?
Cards are valid for 5 years. You can keep using an expired card until its balance runs out, but you cannot top it up; buy a new card at any station.
My personal card stopped working. Is the replacement free?
If a personal (Blue) card is faulty within 30 days of issue, RTA replaces it free; after that a replacement fee applies. The remaining balance is moved to the new card 4 working days after approval.
nol card guide
Card types, prices and where to buy.
Check nol balance
Online, app, machine or ticket office.
Top up a nol card
Minimum amounts and every channel.
Weekly and monthly passes
7, 30, 90 and 365-day pass prices.
Metro fares
AED 3 to 7.50 per trip by zone.
Reviewed 1 October 2026.