Important Notice: This is an informational website and is not officially affiliated with Dubai Metro or the Roads and Transport Authority (RTA). For official information, please visit rta.ae.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How do I report a lost item on Dubai Metro?
You can report lost items by calling the customer service hotline at 800-9090 or by visiting any metro station's customer service center. For items lost on trains, please provide the train number, time, and direction of travel.
How can I check my Nol card balance?
You can check your Nol card balance at ticket vending machines in any metro station, through the RTA Dubai app, or by calling the customer service hotline.
Where can I file a complaint about Dubai Metro services?
Complaints can be filed through the RTA Dubai app, by calling the customer service hotline, or by filling out the contact form above. You can also visit any customer service center at metro stations.
How do I apply for a job at Dubai Metro?
Job opportunities at Dubai Metro are posted on the RTA official website under the "Careers" section. You can also follow RTA's social media channels for job announcements.
Additional Resources
Plan Your Journey
Explore Dubai with ease using our comprehensive metro guides