Dubai Metro Rules and Fines

No, drinking water or any other beverage is strictly prohibited on Dubai Metro trains and platforms. This includes sealed water bottles that have been opened. You must consume drinks before entering the metro or after exiting. Violation results in a AED 300 fine. However, you can carry sealed, unopened water bottles in your bag.

If you forget to tap out, the system will deduct the maximum fare for that line from your Nol card. To avoid this, always remember to tap out at the exit gate. If you accidentally forget, you can visit the RTA customer service desk at any metro station within 30 days to request a refund of the overcharged amount with proof of your journey.

Yes, baby strollers and carriers are permitted on Dubai Metro. However, foldable strollers should be folded during peak hours to save space. Priority seating areas and elevators are available for parents with young children. Ensure strollers don't block doors, aisles, or emergency exits.

Regular bicycles are not allowed on Dubai Metro. However, foldable bicycles that can be completely folded and placed in a carrying bag are permitted. The folded bicycle must not exceed the standard luggage dimensions (2m x 0.7m x 0.5m) and should be stored in designated luggage areas without blocking pathways.

If you believe you've received an unfair fine, you can file an appeal through the RTA website or visit an RTA customer service center within 30 days of receiving the fine. Provide your ticket/Nol card details and any evidence supporting your case. The RTA will review your appeal and respond within 10 working days. Keep all receipts and documentation.

Yes, certified service dogs (guide dogs) for people with disabilities are allowed on Dubai Metro. You must carry proper identification and certification for your service dog. The dog should be on a leash and well-behaved. Pet dogs and other animals are strictly prohibited, even in carriers.

Personal photography for private use is generally allowed, but you must not photograph other passengers without their consent. Commercial photography, videography, or any filming for business purposes requires prior written permission from RTA. Violations can result in fines up to AED 1,000 and confiscation of equipment.

Peak hours are Saturday to Thursday from 7:00 AM to 9:00 AM and 5:00 PM to 8:00 PM. During these times, the women and children cabin is strictly enforced, and trains are more crowded. It's recommended to fold strollers and avoid carrying large items during peak hours. Gold Class tickets offer a more comfortable experience during busy periods.

Yes, you can eat or drink in designated areas outside the paid zones of metro stations (before passing through the entry gates). Some stations have cafes and food outlets in the unpaid public areas. However, once you tap in and enter the platform or train, all eating and drinking is strictly prohibited.

You have 60 days to pay a metro fine from the date of issuance. Failure to pay within this period may result in additional penalties, restrictions on using your Nol card, or legal action. Unpaid fines may also affect visa renewals and other government services. Pay promptly to avoid complications.